Impactful Customer Experience
Selling from a catalogue isn’t impactful…providing insight that your customer craves and partnering with them to develop solutions that solve their challenges in a way no other supplier can…now that’s sticky.
xoxo
Sound familiar?
“We seem to lose customers as fast as we acquire new ones…but aren’t sure why. How do plug our “leaky bucket”?
“To our customers, we’re a commodity supplier and stuck in RFP land. How do we break out and get them to treat us like a partner?”
“I know in my gut we should engage with our priority customers differently than our transactional accounts - and I mean more than golf and nice dinners…but we don’t even know where to start.”
Photo by Gunther Abbot
Programs we offer.
Customer Journey Mapping :
Understanding when, where and how your customers engage with your organization and what they need at every touchpoint.
Content Strategy:
Developing and sharing relevant insight and valuable expertise to make your customers feel smart - and lucky to have you as a partner.
Customer Engagement Strategy:
Identifying the type of experience do your customers want, need and expect from your brand.
“On the client side, Suzanne is well-skilled at navigating complex organizations, connecting with the C-Suite & leadership teams to drive active engagement and results.”
— Tim Sullivan, SVP Enterprise Solutions | WestRock